Terms & Conditions – my3win Malaysia Platform Usage Rules

Welcome to my3win, a sports betting and online casino platform operating under a valid and recognised licence. These Terms & Conditions ("Terms") govern your use of the website, mobile application, and all services provided by my3win (collectively referred to as the "Platform").

By accessing, registering for, or using any part of the my3win Platform, you agree to be bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any applicable game rules or promotional terms. If you do not agree with any part of these Terms, you are not permitted to use the my3win Platform.

My3win reserves the right to update or amend these Terms at any time. Notice of changes will be posted on the Platform's homepage and sent via email to registered members. Continued use of the Platform after changes are announced constitutes acceptance of the revised terms.

To register and use my3win's services, you must meet all of the following eligibility requirements:

• Age Restriction: You must be at least 18 years of age. my3win does not accept registrations from individuals under the age of 18 under any circumstances.
• Location: You must be located in a jurisdiction where online betting is not explicitly prohibited under applicable local law.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any form of guardianship or restriction that would prevent you from doing so.
• Single Account: Each individual is permitted to hold only one (1) active account on my3win. Registering multiple accounts is a serious violation and may result in the termination of all associated accounts.
• Accurate Information: All information provided during registration and throughout your use of the Platform must be accurate, complete, and up to date.

Creating a my3win account is free and straightforward. You will need to provide your full name, an active email address, a valid Malaysian phone number, and any other details required during the registration process.

Regarding account security, you are solely responsible for:

• Keeping your my3win username and password confidential.
• Ensuring that no third party accesses or uses your account without your authorisation.
• Notify my3win immediately if you suspect that your account security has been compromised.
• Not sharing your login credentials with anyone, including family members or friends.

My3win will not be held responsible for any losses resulting from your failure to keep your account login credentials secure. Any activity that occurs under your account is deemed to have been carried out by you, unless you have notified my3win of unauthorised access and we have confirmed receipt of that report.

My3win supports the following deposit and withdrawal methods, all in Malaysian Ringgit (MYR):

• Touch 'n Go eWallet
• DuitNow
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u
• FPX – CIMB Clicks

Minimum Deposit: RM10 per transaction. Deposits are processed instantly and credited to your account in under 2 minutes.

Withdrawals: The minimum withdrawal amount is RM30 per transaction. Standard withdrawals are processed within 15 minutes. For withdrawals exceeding RM50,000, additional verification is required and may take up to 24 business hours.

All financial transactions on my3win are conducted in Malaysian Ringgit (RM/MYR). my3win does not accept or process transactions in foreign currencies. Any currency conversion charges are entirely the user's responsibility.

My3win offers a range of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, free spins, cashback, and sports event promotions. All bonuses are subject to the following terms:

• Wagering Requirements (Rollover): All bonuses received must meet the stated rollover requirements before any withdrawal can be made. Rollover requirements vary by bonus type — please check the relevant promotions page for specific details.
• One Bonus Per Promotion: Each user is entitled to claim each promotion once only, unless otherwise stated.
• Validity Period: Bonuses have a set validity period. Any unused bonus or unfulfilled rollover requirement within the specified period will be automatically forfeited.
• Eligible Games: Some bonuses are only applicable to specific games or categories. Please read the terms of each promotion carefully before use.
• Fraud Detection: Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses more than once, will result in the cancellation of all bonuses and termination of the account.

My3win reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. my3win's decisions regarding bonus claims are final.

All bets on the my3win platform are subject to the following general rules:

• Confirmed bets cannot be cancelled, amended, or reversed, except in situations explicitly specified under the relevant game rules.
• In the event of a technical error or system disruption during a betting transaction, my3win reserves the right to void the affected bet and return the staked amount to the user's account balance.
• Users are responsible for ensuring all bet details are correct before placing final confirmation.
• My3win reserves the right to set maximum betting limits for any market, game, or individual user at our sole discretion.
• Bets placed during communication disruptions or technical issues may not be confirmed — please check your bet history for verification.

My3win offers Sports Betting covering football (EPL, Malaysia Super League, La Liga, UEFA Champions League, and 50+ leagues), badminton (BWF World Tour, Thomas Cup, Uber Cup), cricket (Test, ODI, T20I), and more. All sports bets on my3win are subject to the following additional conditions:

• Official Results: Bet outcomes are determined based on official results issued by the relevant governing body of the competition. In the event of a dispute, the decision of that governing body is final.
• In-Play Betting: Odds for in-play betting change in real time. Bets accepted and confirmed by the system are settled at the odds displayed at the time of confirmation.
• Postponed or Cancelled Matches: If a match is postponed or cancelled, all bets will be voided unless the match resumes and concludes within 72 hours of the original scheduled time.
• Market Modification: my3win reserves the right to modify, suspend, or close any market at any time, particularly where there are indications of insider information being used or abnormal betting activity.

All casino games, slots, progressive jackpots, and poker on the my3win platform use independently certified and audited RNG (Random Number Generator) technology to ensure fairness and true randomness in every game outcome.

• Slots & Jackpots: All slots and progressive jackpot games operate according to the RTP (Return to Player) stated in each game's information. The progressive jackpot pool accumulates from a portion of bets placed by all players participating in that game.
• Major Jackpot Wins: For jackpot winnings exceeding RM50,000, additional identity verification will be carried out before the withdrawal is processed.
• Poker: All poker games on my3win are player vs player. my3win only charges a standard rake as a service fee. Any form of collusion between players is strictly prohibited.
• Live Casino: Live Casino games feature professional dealers via HD video streaming. Game results displayed on screen are final and binding.
• Technical Disruptions: If an internet connection is lost during a Live Casino or poker game, any hand or round in progress may continue according to the auto-play rules of that game. my3win is not liable for any losses arising from connectivity issues on the user's end.

My3win platform users are strictly prohibited from engaging in the following activities:

• Registering more than one account or using another person's identity to register an account.
• Using any automated software (bots), algorithms, or technical methods to exploit the Platform.
• Sharing account credentials or allowing another party to use your account.
• Colluding with other players in poker or any other casino game that involves player-to-player interaction.
• Exploiting technical errors, system bugs, or Platform inconsistencies for unfair advantage.
• Using the Platform for any unlawful activity, including money laundering.
• Funding your account from unauthorised sources or using a credit/debit card that does not belong to you.
• Posting content that threatens, insults, or harasses other users or my3win staff.

My3win reserves the right to suspend or terminate a user's account under the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Fraud, misappropriation, or any activity suspected of being fraudulent.
• Requests from law enforcement authorities or regulatory bodies.
• Accounts that have been inactive for 12 consecutive months.
• Users who register using inaccurate or false information.

You may also request account closure by contacting the my3win support team via live chat. Any valid remaining balance in your account will be returned to your original payment method within a reasonable timeframe, subject to the applicable withdrawal conditions.

In cases of termination due to fraud or serious violations, my3win reserves the right to withhold any remaining account balance until the investigation is concluded.

My3win is committed to protecting the personal information of all our users. All data is collected, processed, and stored in accordance with the my3win Privacy Policy, which forms part of this agreement.

Your personal information is used for the following purposes:

• Verification of user identity and eligibility.
• Deposit and withdrawal processing.
• Sending notices, promotions, and service communications related to your account.
• Compliance with applicable legal and regulatory requirements.
• Improving the services and user experience of the my3win Platform.

My3win uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your data is never sold or shared with third parties for marketing purposes without your consent. For more details, please refer to my3win Privacy Policy.

My3win genuinely cares about the well-being of our players. We believe that betting should remain an enjoyable form of entertainment, not a source of financial stress or personal hardship.

The my3win Platform provides the following responsible gaming tools for all members:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Betting Limits: Cap the value of each individual bet you are allowed to place.
• Self-Exclusion: Temporarily lock your account for anywhere between 24 hours and 6 months, or permanently if you feel it is necessary.
• Check History: Access a complete record of all your bets and transactions.

If you or someone you know is showing signs of problem gambling, please reach out to the my3win support team or seek help from a relevant support organisation. Your well-being matters more than any winnings. For more information, please visit Responsible Gaming page ours.

To the extent permitted by applicable law, my3win shall not be liable for:

• Any indirect, consequential, special, or punitive losses arising from use of the Platform.
• Service disruptions caused by circumstances beyond our control, including internet outages, natural disasters, or force majeure events.
• Losses arising from a user's failure to safeguard their own account security.
• Betting outcomes affected by inaccurate or incomplete information provided by the user.

My3win's total liability to any user under any circumstance is limited to the amount deposited into your my3win account that has not yet been wagered.

Should any dispute arise regarding your use of the my3win Platform or the outcome of any game, we encourage you to follow the procedure below:

1. Contact Customer Support: As a first step, please contact the my3win support team via live chat with full details of your dispute. We aim to resolve all complaints within 48 hours.
2. Formal Escalation: If you are unsatisfied with the initial resolution, you may submit a formal complaint via email to support@my3win.click, quoting your support ticket reference number.
3. Management Review: Formal complaints that remain unresolved at the support level will be escalated to the my3win management team for review within 7 business days.

My3win's decisions on disputes involving game outcomes, bet acceptance, and market settlement are final and binding, unless there is clear evidence of a verifiable system error as determined by my3win.

My3win reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being posted on the Platform, or on the date specified in the amendment notice.

You are responsible for reviewing these Terms periodically. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised terms.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be severed and shall not affect the validity of the remaining provisions, which continue in full force and effect.