Quick Summary: my3win respects your privacy. We only collect the data we need, we do not sell your information to third parties for marketing purposes, and you have the right to access, correct, or request deletion of your data at any time. Read on for full details.
This Privacy Policy ("Policy") describes how my3win ("we", "Platform") collects, uses, discloses, stores and protects your personal information when you use our online sports betting and casino platform at my3win.click and any related applications or services.
This document has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised best practices in data protection. By registering for or using the my3win Platform, you consent to the collection and processing of your personal information as described in this Policy.
This Policy applies to all users of the my3win Platform, including registered members, website visitors and anyone who interacts with our services in any way. If you disagree with any aspect of this Policy, please discontinue your use of the my3win Platform.
My3win collects various types of personal information depending on how you interact with our Platform. The following are the main categories of data we collect:
A. Identity & Registration Information
- Full name as shown on official identification documents
- Malaysian Identity Card (MyKad) number or passport number
- Date of birth
- Gender
- Nationality
B. Contact Information
- Active email address
- A valid Malaysian phone number
- Residential address (for certain verification purposes)
C. Financial & Transaction Information
- E-wallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) used for deposits and withdrawals
- Bank account details (for FPX transactions via Maybank2u or CIMB Clicks)
- Deposit and withdrawal history in Malaysian Ringgit (RM)
- Transaction records and account balance
D. Platform Activity Information
- Sports betting history (EPL football, Malaysia Super League, badminton, cricket, and more)
- Casino, slots, jackpot and poker game records
- Game preferences and account settings
- Communication records with the my3win customer support team
E. Technical & Device Information
- IP (Internet Protocol) Address
- Device type, operating system, and browser version
- Location data derived from IP address
- Cookie information and session identifiers
| Data Category |
Requirements |
Retention Period |
| Identity & Registration |
Mandatory |
Throughout active account + 7 years |
| Contact Information |
Mandatory |
Throughout the active account period + 3 years |
| Financial Data |
Mandatory |
7 years (legal requirement) |
| Platform Activity |
Operations |
3 years from the date of activity |
| Technical Data |
Security |
90 days |
My3win collects your personal information through a variety of transparent methods:
- Account Registration: Information you provide directly during the my3win account registration process.
- Platform Usage: Data automatically generated when you use the Platform — including betting records, login activity, and in-game interactions.
- Financial Transactions: Information submitted when you make a deposit or withdrawal using a Malaysian e-wallet or online banking service.
- Support Communications: Information you share when interacting with the my3win customer support team via live chat or email.
- Cookies & Similar Technologies: Data collected automatically via cookies, pixels and analytics tools as you browse the Platform.
- Third-Party Verification: In certain cases where identity verification or regulatory compliance requires it, we may obtain information from public sources or recognised third-party verification services.
My3win uses the personal information collected for the following legitimate and necessary purposes:
Platform Operations & Services
- Creating and managing your my3win account
- Processing RM deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX
- Processing withdrawal of winnings to your e-wallet or Malaysian bank account
- Providing sports betting, casino games, slots, jackpot, and poker services
- Managing bonus programmes, promotions, and loyalty rewards
Security & Compliance
- Verifying user identity and eligibility (including age verification for users 18+)
- Preventing fraud, money laundering, and other illegal activities
- Meeting regulatory reporting requirements and applicable laws in Malaysia
- Detecting and investigating suspicious or unusual activity
Service Improvements
- Analysing usage patterns to improve the user experience on the my3win Platform
- Personalising game recommendations and promotions based on your preferences
- Conducting internal research and analytics for product development
Communications
- Sending important account notices (deposit confirmations, withdrawal notifications, security alerts)
- Keep you informed about promotions, bonuses, and special offers from my3win (unless you choose to opt out)
- Responding to enquiries and complaints via customer support
My3win invests seriously in security infrastructure to protect your personal data from unauthorised access, loss, alteration, or disclosure.
The technical security measures we employ include:
- 256-bit SSL Encryption: All data transmitted between your device and my3win's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks.
- Stored Data Encryption: Sensitive data stored in our databases is encrypted using the latest encryption standards.
- Strict Access Controls: Only my3win staff who require access to your data for service purposes are permitted to do so — and every access is logged and monitored.
- 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
- Regular Security Audits: We conduct regular security assessments and penetration testing by independent third parties to ensure ongoing protection.
Secure Data Centre: my3win user data is stored at internationally certified data centres with multi-layered physical security, uninterruptible power supply (UPS), and a comprehensive disaster recovery plan.
While we take all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role by keeping your my3win account password and login details confidential.
my3win does not sell, rent or trade your personal information to any third party for marketing purposes. This is our core commitment to every member.
However, in the following limited circumstances, we may need to share your information:
- Payment Processors: Transaction details shared with authorised payment processors (such as FPX operators, Touch 'n Go e-wallet gateway, GrabPay, DuitNow) to complete your deposits and withdrawals in RM.
- Legal Compliance: Where required by Malaysian law or a valid court order — we may be obliged to disclose certain information to the relevant authorities.
- Fraud Prevention: In cases where sharing data is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
- Authorised Service Providers: Technology, analytics, and security service providers that help us operate the Platform — all bound by strict confidentiality agreements with my3win.
- Business Restructuring: In the event of a merger, acquisition, or sale of assets — with advance notice given to users and appropriate protections applied to your data.
In all instances of data sharing described above, my3win ensures that recipients are bound by appropriate data protection agreements and use the shared information solely for the specified purposes.
My3win uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies (Mandatory): Required for core Platform functions such as login session authentication, security, and language preferences. These cookies cannot be disabled as the Platform will not function properly without them.
- Functional Cookies: Storing your preferences such as favourite games, personal settings, and search history to make your experience smoother.
- Analytics Cookies: Helping us understand how users interact with the my3win Platform — pages visited, time spent, and navigation patterns — for continuous improvement.
- Security Cookies: Used to detect and prevent fraudulent activity and to protect the integrity of user sessions.
You can manage your cookie settings through your browser settings. Please note that disabling essential cookies may affect the functionality of the my3win Platform. For more information on how to manage cookies, refer to the help documentation of your browser.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and my3win's policy, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request corrections to any personal data that is inaccurate or incomplete in our records.
Right to Erasure
You may request the deletion of your data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Restriction
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, please contact the my3win support team via live chat or email at support@my3win.click. We will process your request within 30 business days. For complex or multiple requests, this period may be extended, and you will be notified accordingly.
The my3win Platform is exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
All my3win account registrations require age verification. Should we discover that information from an individual under the age of 18 has been collected inadvertently, we will promptly delete that information and close the associated account.
If you are a parent or guardian who believes your child has registered or used the my3win Platform while underage, please contact us immediately at support@my3win.click so we can take the appropriate action.
The my3win Platform may from time to time contain links to third-party websites or services — such as sports websites, match news or payment services.
This my3win Privacy Policy applies solely to the my3win Platform. We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policy of every website you visit. Links to external sites do not imply that my3win endorses or supports the content or privacy practices of those sites.
In the course of operating the Platform, your personal data may be processed or stored on servers located outside Malaysia. In all such cases, however, my3win ensures that:
- Data transfers are only made to countries or regions with data protection standards equivalent to or higher than Malaysia's.
- Appropriate data transfer agreements (such as Standard Contractual Clauses) are used to protect your data.
- All overseas data processors are bound by strict data processing agreements that comply with Malaysia's PDPA principles.
My3win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or applicable legal requirements.
When significant changes are made to this Policy, we will:
- Updating the "Last Updated" date at the top of this document.
- Display a prominent notice on the my3win Platform homepage.
- Sending email notifications to all registered members regarding changes that materially affect your rights.
Continued use of the my3win Platform after any policy changes have been communicated will be deemed acceptance of the amended Privacy Policy. We encourage you to review this page periodically.
For any enquiries, concerns or requests regarding your privacy and personal data on the my3win Platform, you may contact us through the following channels:
- Email: support@my3win.click
- Live Chat: Available 24/7 directly on the my3win Platform in Bahasa Malaysia
Our team is committed to responding to all privacy-related enquiries within 2 business days. For formal data deletion or data access requests, processing will be completed within 30 business days from the date we receive your complete request.
Complaints to Authorities: If you are dissatisfied with how my3win has handled your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under PDPA 2010.